Managed Services and Support
We offer a range of cost effective managed support services for a wide range of clients and technologies. Our multi-skilled consultants currently service over 150 contracts and many hundreds of servers. We understand mission-critical IT and offer a responsive and flexible approach to our client’s requirements.
Our managed services comprise:
- On-site/off-site support
- Up to 24/7/365 support
- Desktop support
- First, second and third line support
- Helpdesk management
- Infrastructure support
- Outsource solutions
- Single or mixed-vendor environment support
- Platform support.
To view more information on the support services we offer for mid-range systems please visit Multi Vendor Support.
Our practice provides a proactive approach to problem prevention, flexible supporting and future planning across our clients’ entire multi-vendor IT environment.
Our practice manages all problems end-to-end and utilises our Microsoft Premier Support and third party support contracts from vendors such as HP, IBM & SUN to transparently solve the minority of issues requiring further escalation.
Our trusted support consultants have extensive experience supporting a range of functions: server operating systems, enterprise applications, desktops, security, networks and infrastructures through to bespoke system support and asset management. Our consultants are conversant in a range of the latest technologies: from Microsoft server and desktop applications to Lotus, Novell, Citrix and Oracle.
For further information on our support offerings, please submit your details.