Multi Vendor Support

We offer a unique brand of cost-effective support and consultancy for mid-range operating systems and associated layered products, providing superb levels of technical knowledge combined with years of experience. 

Our support offering consists of software TAG (Telephone Advice and Guidance). If you wish we can also arrange hardware support via various third party partners giving a single point of contact for all your support calls. Regardless of whether you take your hardware support from us or arrange it yourself directly from the manufacturer or a third party, we will work closely with your hardware support when required to resolve a problem as quickly as possible.

We currently provide these services to a numbers of organisations across all industry sectors in the UK. In particular we have experience of providing support services to a number of NHS Trusts.

For more information view the NHS Case study

Support from us is operating system agnostic - we do not sell hardware, so will not seek to influence upgrades and decisions from a commercial point of view. However we will offer the best technical advice. 

We also offer associated services, such as system health checks, platform migration, upgrades, disaster-recovery planning and ad-hoc consultancy. Furthermore, we can provide a permanent on-site presence, should involvement in the day-to-day running of customer systems be required. 

If you would like to discuss any of your requirements. You can call us on 02476 420100 or email info@tesl.com.

For all of the operating systems supported, we offer the following services:

• incident/problem management and analysis
• 24 x 7 helpdesk support
• all versions of operating system supported (including all end-of-life versions)
• error log analysis
• performance monitoring and analysis
• liaison with hardware maintainers when required.

 

Examples of some of the specific areas of support we offer for each of the operating systems are:

OpenVMS

• Specialists in Crash Dump analysis
• Specialists in OpenVMS clustering
• OpenVMS Galaxy (soft partitioning) support
• Alpha, VAX, and Itanium support

Solaris

• Crash Dump analysis
• Veritas Volume Manager and File Systems
• Disksuite and Solaris Volume Manager

HP-UX

• Crash Dump analysis
• hfs/vxfs file systems
• HP Serviceguard
• Partitioning

 

Tru64 Unix

• Specialists in Crash Dump analysis
• Tru64 clustering
• AdvFS file systems
• LSM

 

AIX

• Crash Dump analysis
• LVM
• System Storage Manager

Red Hat Linux

• All file systems supported

 

Windows Server

• Microsoft Gold Partner

 

Please contact us if you would like to discuss any of your requirements. You can call us on 02476 420100 or email info@tesl.com .