2nd and 3rd lind Microsoft infrastructure support

We are looking for a Microsoft 2nd/3rd line technical analyst who can provide top class customer facing support together with excellent technical skills.

• Strong technical background, especially in Microsoft technologies. MS qualified preferred or at the very least some MS certification.
• Experience of installing/troubleshooting and supporting a wide range of systems and applications including Microsoft windows server/exchange.
• Experience of installing/troubleshooting windows operating systems, deploying/packaging applications via SMS.
• Knowledge of WAN/LAN environment and terminology, IT infrastructure and services.
• Excellent interpersonal/customer relation experience
• The ability to communicate with customers with a wide variety of IT experience is essential together with patience, understanding and responsibility for customers problems.
• Have a keen sense of urgency and take responsibility of incidents
• To be self motivated and able to work with minimum supervision
• Have a flexible approach and can work as a team player
• Demonstrate competence in oral and written communication
• Able to deal with customers/suppliers/peers at all levels in a professional manner
• Must be tolerant and adaptable to change
• May on occasion be required to work on other sites, driving licence preferred.

Location: Norwich, Norfolk
Salary: £20k – £26k p.a. depending on experience

For further information or to apply for this position, please submit your CV by email at info@tesl.com