Application Support Engineer
Application Support Engineer
Location: Coventry
Salary: £26k - £34k (depending on experience) plus bonus and benefits
Company: Trinity Expert Systems
Job Type: Permanent
Trinity Expert Systems is recruiting for an experienced Application Support Engineer to operate within the Managed Services Group - Application Support Team.
Trinity is a leading, mid-tier, well respected IT services and solutions provider. We are committed to delivering professional, enterprise level solutions that address the business challenges of our clients. A key focus area is our Managed Services division which provides high quality, full spectrum outsourced IT services to our customers.
This role offers the opportunity for an experienced Microsoft 2nd/3rd Line Application Support Engineer to work in an exciting, dynamic Application Support Team. Working in a small multi-disciplined team you will provide excellent technical, diagnostic and problem solving skills to meet SLA within the following areas:
Minimum requirements for Application Support Engineer are to include at least 2 of the following:
· Microsoft Office SharePoint Server 2010
· To troubleshoot and develop effective solutions using Microsoft .Net Framework and Visual Studio (C#.net, VB.net)
· Microsoft SQL Server, 2005+
Advantageous:
· Exposure to Microsoft Office SharePoint Server 2007 (MOSS)
· Microsoft Development Tools and languages
· An understanding of Microsoft MCMS 2002
· Exposure to Microsoft CRM
· CSS, Scripting
An ability to communicate with customers at all levels is required along with patience, understanding and the ability to proactively take responsibility for customer’s problems. You will also have:
· MS qualification (preferred) or at the very least some MS certification.
· Experience of installing/troubleshooting and supporting a wide range of systems and applications
· Excellent interpersonal/customer relationship experience
· Have a keen sense of urgency and take end-to-end responsibility of incidents
· To be self-motivated and able to work with minimum supervision
· Have a flexible approach and can work as a team player
· Demonstrate competence in oral and written communication
· Able to deal with customers/suppliers/peers at all levels in a professional manner
· Must be tolerant and adaptable to change
· Required to work to shift patterns including weekends and provide 24x7 on-call duties
· May on occasion be required to work on other sites, full driving license essential
For all roles at Trinity Expert Systems, the company must comply with our contractual obligations to our clients. Consequently we are committed to undertaking a Criminal Records Bureau (Basic level) search, through Disclosure Scotland (DS) and a credit check through Experian Ltd. You should be aware that we will undertake these searches if you are a successful applicant.