Desktop Support - 1st Line Support Engineer
Location: Norwich
Salary: £22k - £28k, plus benefits, dependent upon experience
Company: Trinity Expert Systems
Job Type: Permanent
Closing Date: 07 November 2010
Desktop Support / 1st Line Support Engineer – Microsoft Desktop (Windows XP, Vista, 7), Microsoft Office and associated applications, Active Directory – user account creation and management, Conducting IMACs
Trinity Expert Systems is recruiting an experienced Desktop Support and 1st line Infrastructure Support Engineers to operate within one of its major life and pensions accounts.
This role offers the opportunity for an experienced Desktop Support and 1st Line Infrastructure Support Engineer to work in an exciting, dynamic account based in Norwich. Working in a small multi-disciplined team you will provide excellent Desk-side support for end-users along with technical, diagnostic and problem solving skills to SLA in the following areas:
· Microsoft Desktop (Windows XP, Vista, 7)
· Microsoft Office and associated applications
· Active Directory – user account creation and management
· Conducting IMACs
· Hardware support including Desktop / Laptop, Printers and peripherals
· Building of standard desktop systems to agreed build images
· User assistance with Printers, BlackBerry devices and other peripherals
· Software and hardware asset management / deployment
· Variety of other areas including network patching, local software installs
Minimum requirements for Desktop Support Engineer include at least 2 of the following:
· MCP or CompTIA qualifications
· Prior experience working in corporate Desktop Support team
· Experience deploying and managing and supporting printer estates
· Experience in managing and conducting IMAC
· Ability to work with end-users both desk-side and remotely
· Ability to work as part of wider team and liaise with multiple Resolver Groups
An ability to communicate with customers at all levels is required along with patience, understanding and the ability to proactively take responsibility for customer’s problems. You will also:
· Be MS qualified (preferred) or at the very least some MS certification.
· Have experience of installing/troubleshooting and supporting a wide range of systems and applications.
· Have experience of installing/troubleshooting windows operating systems, deploying/packaging applications.
· Have knowledge of WAN/LAN environment and terminology, IT infrastructure and services.
· Have excellent interpersonal/customer relationship experience.
· Have a keen sense of urgency and take responsibility of incidents.
· Be Self-Motivated and be able to work with minimum supervision.
· Have a flexible approach and can work as a team player.
· The ability to demonstrate competence in oral and written communication.
· Be able to deal with customers/suppliers/peers at all levels in a professional manner.
· Be tolerant and adaptable to change.
· Be required to work to shift patterns including weekends.
· On occasions, be required to work on other sites.
About Us: Trinity is a leading, mid-tier, well respected IT services and solutions provider. We are committed to delivering professional, enterprise level solutions that address the business challenges of our clients. A key focus area is our Managed Services division which provides high quality, full spectrum outsourced IT services to our customers.
Unfortunately we are unable to respond individually to each applicant. If you do not hear from us within 14 days you may assume you have not been selected on this occasion.
No recruitment agencies please.