Infrastructure Support Engineer

Location: Coventry

Salary: £26k - £34k (depending on experience) plus bonus and benefits

Company: Trinity Expert Systems

Job Type: Permanent

Closing Date: TBC

Trinity Expert Systems is recruiting an experienced Microsoft Infrastructure Support Engineer to operate within the Managed Services Infrastructure Support Team.

Trinity is a leading, mid-tier, well respected IT services and solutions provider. We are committed to delivering professional, enterprise level solutions that address the business challenges of our clients. A key focus area is our Managed Services division which provides high quality, full spectrum outsourced IT services to our customers.

This role offers the opportunity for an experienced 2nd/3rd Line Infrastructure Support Engineer to work in an exciting, dynamic Infrastructure Support Team. Working in a small multi-disciplined team you will provide excellent technical, diagnostic and problem solving skills to SLA in the following areas:

• Windows Server 2003 / 2008 based environments including Active Directory
• Microsoft Application packaging
• Microsoft System Center
• Microsoft Exchange 2003 / 2007
• MessageLabs Services
• BES & BlackBerry Services
• Variety of other areas including virtualisation and storage management

 

Minimum requirements for Infrastructure Support Engineer include at least 2 of the following:

• Messaging – Microsoft Exchange / MessageLabs / MIMECAST
• Storage management of DAS / NAS / SAN (e.g. NetApps / EMC)
• Virtualisation – VMware VSphere / Microsoft Hyper-V
• Security products such as RSA SecurID
• Backup solutions e.g. HP Data protector / HP Tape Robots
• CITRIX products e.g. Presentation server 4.5 / Netscaler CAG

 

An ability to communicate with customers at all levels is required along with patience, understanding and the ability to proactively take responsibility for customer’s problems. You will also have:

• MS qualification (preferred) or at the very least some MS certification.
• Experience of installing/troubleshooting and supporting a wide range of systems and applications.
• Experience of installing/troubleshooting windows operating systems, deploying/packaging applications.
• Knowledge of WAN/LAN environment and terminology, IT infrastructure and services.
• Excellent interpersonal/customer relationship experience.
• Have a keen sense of urgency and take responsibility of incidents.
• To be self-motivated and able to work with minimum supervision.
• Have a flexible approach and can work as a team player.
• Demonstrate competence in oral and written communication.
• Able to deal with customers/suppliers/peers at all levels in a professional manner.
• Must be tolerant and adaptable to change.
• Required to work to shift patterns including weekends.
• May on occasion be required to work on other sites, full driving license essential.

 

No recruitment agencies please.