Infrastructure support engineer

We offer the opportunity to work in an exciting, dynamic organisation that is enjoying strong performance and growth. We are currently recruiting for a 2nd/3rd Line Infrastructure Support Engineer based in the Coventry area.

You will be working in a small multi-disciplinary team focussed on Microsoft technologies and will be supporting a wide range of customers and technologies.

The 2nd/3rd Line Infrastructure Support Engineer will only be considered if they have excellent technical, diagnostic and problem solving skills in the following:

• Windows Server 2003 / 2008
• Active Directory
• Exchange 2003 / 2007
• Terminal Services, Remote access & ISA
• System Centre products including SCOM / SCCM / DPM

It is also required that the 2nd/3rd Line Infrastructure Support Engineer has experience in at least 2 of the following areas

• Storage management of DAS / NAS / SAN
• Virtualisation – VMware, VDI
• Security products like RSA SecurID
• Backup products e.g. BackUp Exec / HP Data protector
• CITRIX products
• Networking inc. CISCO LAN / WAN and VoIP

The 2nd/3rd Line Infrastructure Support Engineer must have

• MS qualification (preferred) or at the very least some MS certification.
• Experience of installing/troubleshooting and supporting a wide range of systems and applications.
• Experience of installing/troubleshooting windows operating systems, deploying/packaging applications.
• Knowledge of WAN/LAN environment and terminology, IT infrastructure and services.
• Excellent interpersonal/customer relation experience



The 2nd/3rd Line Engineer must be able to communicate with customers and have a wide variety of IT experience this is essential together with patience, understanding and responsibility for customer’s problems.

• Have a keen sense of urgency and take responsibility of incidents.
• To be self motivated and able to work with minimum supervision.
• Have a flexible approach and can work as a team player.
• Demonstrate competence in oral and written communication.
• Able to deal with customers/suppliers/peers at all levels in a professional manner.
• Must be tolerant and adaptable to change.
• May on occasion be required to work on other sites, full driving license essential.



Salary depends on experience
No recruitment agencies please

For further information or to apply for this position, please submit your CV by email at info@tesl.com