Exchange support service
The service
Our Microsoft Exchange support service provides telephone based support, advice and guidance for your Exchange servers for as little as £1500 a year.
How does it work?
You can choose between either pre-purchased blocks of incidents or an unlimited incident contract. Our pre-purchased contracts are available in blocks of five, ten or twenty incidents. Additional incidents can be purchased throughout the contract period in blocks of five incidents.
All your calls will be logged with our support team at our offices in Coventry. When you call the Helpdesk, you will always be put through to a technical consultant who will make the process of logging a call as painless as possible, and will try to resolve the issue during the initial call.
Key features of the service:
- Pre-purchased or limited incident contracts
- Telephone based support for either office hours or 24x7 requirements
- Telephone advice and guidance service covers faults and general assistance
- The service covers the Exchange application and underlying (Windows) operating system on the server running Exchange
- Assistance on a wide range of Microsoft Exchange versions from version 4 through to 2003 and beyond and related products (e.g. Outlook Web Access). However this excludes Small Business Server editions
- Response times from as little as 30 minutes (dictated by the service level agreement)
- Regular status updates on open calls – frequency of updates defined by mutual agreement at time of call
- Monthly reporting of calls logged and account balance
- Review meetings with dedicated account manager (frequency depending on chosen service level)
- Optional TimeBank consultancy days (on-site support)
- Optional hardware support
- Optional addition of other server and application platforms.
For more information on this service or any of the other support services we provide please contact us at info@tesl.com or call 02476 420100 and someone will be able to assist you.