Managed Services and ICT Support
We offer a range of cost effective managed support services for a wide range of clients and technologies. Our multi-skilled consultants currently service over 150 contracts and many hundreds of servers. We understand mission-critical IT and offer a responsive and flexible approach to our client’s requirements.
We offer a unique brand of cost-effective support and consultancy for mid-range operating systems and associated layered products, providing superb levels of technical knowledge combined with years of experience.
Our support offering consists of software TAG (Telephone Advice and Guidance). If you wish we can also arrange hardware support via various third party partners giving a single point of contact for all your support calls. Regardless of whether you take your hardware support from us or arrange it yourself directly from the manufacturer or a third party, we will work closely with your hardware support when required to resolve a problem as quickly as possible.
Our managed services comprise:
- On-site/off-site support
- Up to 24/7/365 support
- Desktop support
- First, second and third line support
- Helpdesk management
- Infrastructure support
- Outsource solutions
- Single or mixed-vendor environment support
- Platform support.
Our practice provides a proactive approach to problem prevention, flexible supporting and future planning across our clients’ entire multi-vendor IT environment.
Our practice manages all problems end-to-end and utilises our Microsoft Premier Support and third party support contracts from vendors such as HP, Redhat, IBM and Sun to transparently solve the minority of issues requiring further escalation.
Our trusted support consultants have extensive experience supporting a range of functions: server operating systems, enterprise applications, desktops, security, networks and infrastructures through to bespoke system support and asset management. Our consultants are conversant in a range of the latest technologies: from Microsoft server and desktop applications to Lotus, Novell and Citrix.