Dynamics CRM

Microsoft Dynamics CRM 4.0 is a complete customer relationship management solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact to purchase and post-sales. With modules for sales, marketing and customer service, Microsoft CRM is a fast, flexible and affordable solution that drives consistent, measurable improvements in every business process. It also enables closer relationships with customers and helps your company achieve new levels of profitability.

We have currently worked with a number of key stakeholders within our existing client base to put together a peer group case study on the value of CRM to their organisation.

Please click here to view our case study.

 

Works the way you do

 
Microsoft CRM is the fastest and easiest way to add CRM capabilities to any organisation that uses Microsoft Office or Outlook. Because it was designed to partner with Outlook, Microsoft CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity and an incredibly rapid return on investment.

Microsoft CRM can give your employees direct access to customer information through Microsoft Outlook, enabling access to the information they need, when they need it, in the office or on the road. Microsoft CRM lets you work the way you want to with features such as:

• Tight integration with Office and Outlook
• Quick and easy access to your data
• Customised workspaces that allow users to create, save and reuse views of customer data
• Powerful reporting and analysis tools.

Works the way your business does

Microsoft CRM not only fits into your employees’ working day without disruption, it also adapts easily to your existing business workflow and processes. You can quickly modify application forms, data fields and relationships and add new activities and objects without writing a single line of code. This makes it easy to tailor Microsoft CRM to suit your needs and fit your business. You’ll also find a number of elegant workflow innovations that speed use, including next-step suggestions and automatic task assignment. Microsoft CRM also includes capabilities such as:

• A new marketing automation module and quick campaign wizard
• Service scheduling
• Easy customisation to your business workflow
• Flexible reporting.

Works the way technology should

Microsoft CRM works the way your IT staff want it to because it’s based on proven, industry-standard Microsoft technology that’s easy to learn and work with. You’ll enjoy a rapid, cost effective deployment; low support costs and easy scalability as your business grows. IT-friendly features include:

• Easy to modify forms, data fields, and information relationships
• Streamlined installation tools
• Fast data searches across customer data
• Exchange connector deployment wizard
• Simple and fast connectivity to external data sources.

 

For further information on the technologies we work with, please submit your details .